Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

This is a personalized/custom made service. We cannot cancel your order and refund it once it’s in production or shipped. You can ask for cancellation and refund within 24 hours. After 24 hours of order, we will check if  your order is legal for cancellation or not.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We accept returns and will issue a refund or replacement within 15 days for any of the following reasons (with visual confirmation): The product itself is flawed; the quality of the printing is poor. If your purchase meets any of the criteria above, please Contact Us.

Any items you receive that is incorrectly printed will be reprinted and replaced for you, free of charge. In order to get a replacement sent out, please send us a photo of the shirt and the issue, we will then place another order for you on our end to make up for the mistake. Since our item is custom printed for each customer, any sizing issues will be your responsibility to double check before placing an order with us. If you would like another order at a discount due to a size issue, we can gladly help you out with that. Send us an email at info@promowear.shop to request another item if there is a misprint.

It is very important that you read the description of each item before you place your order. It is also of equal importance that you provide us with your correct information  – size, color, etc., before you finalize your order.

Unfortunately, we do not accept returns for any reason than what is mentioned, we do not hold inventory or stock these items that are made-to-order.. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order form. We normally send your order information immediately to production facility, but if you contact us within the indicated timeframe, we will still be able to meet your request.

*Customers are responsible for return shipping rates.